The Client who is a Consumer may withdraw from the Contract without stating the reason by submitting an appropriate statement within 14 days. To comply with this deadline, it is sufficient to send a statement before its expiry.
The Client may formulate a statement on their own or make use of the template of the statement of withdrawal from the Contract, which constitutes Appendix no. 1 to the Terms and Conditions.
The 14-day period shall be counted from the date on which the Goods were delivered or in the case of the Contract for services from the date of its conclusion.
Upon receiving a statement of withdrawal from the Contract by the Client, the Seller shall send to the Client's e-mail address a confirmation of receipt of the statement of withdrawal from the Contract.
The Client's right to withdraw from the Contract is excluded in the case of:
the provision of services, if the Seller has performed a full service with the express consent of the Client who was informed prior to the commencement of the service, that after the performance of the service by the Seller, the Seller loses the right to withdraw from the Contract;
the Contract in which the price or remuneration depends on fluctuations in the financial market over which the Seller does not exercise control and which may occur before the expiry of the deadline for withdrawal from the Contract;
the Contract subject matter of which are the non-prefabricated Goods manufactured according to the Client's specification or intended to satisfy their individual needs;
the Contract subject matter of which are perishable Goods or Goods having a short shelf life;
the Contract subject matter of which are the Goods delivered in a sealed package which, after opening the packaging, cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery;
the Contract subject matter of which are the Products which, after delivery, due to their nature, become inextricably linked to other items;
the Contract subject matter of which are alcoholic beverages, whose price has been agreed upon conclusion of the Contract of Sale and whose delivery may take place only after 30 days, and whose value depends on fluctuations in the market over which the Seller does not exercise control;
the Contract in which the Consumer expressly requested that the Seller arrive for urgent repair or maintenance; if the Seller additionally provides other services other than those whose performance the Consumer requested, or supplies the Goods other than spare parts necessary to perform the repair or maintenance, the right to withdraw from the Contract is due to the Consumer in respect of additional services or Goods;
the Contract subject matter of which are audio or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery; delivery of journals, periodicals or magazines, except for the subscription Contract;
the Contract concluded by public auction;
the Contract for the provision of accommodation, other than for residential purposes, carriage of goods, rental of cars, catering, leisure services, entertainment, sports or cultural events, if the contract specifies the day or period of service provision;
the Contract for the provision of digital content which is not recorded on the material carrier if the performance of the service has started with the express consent of the Consumer before the expiry of the deadline for withdrawal from the Contract and after informing the Consumer of the loss of the right of withdrawal from the Contract.
In the event of withdrawal from the distance Contract, the Contract shall be deemed not to have been concluded. What the parties have provided shall be returned in the unaltered state, unless the change was necessary in order to determine the nature, characteristics and functionalities of the Goods. The return should take place immediately, no later than within 14 days. The purchased Goods shall be returned to the Seller's address.
The Seller shall immediately, but not later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract, return to the Consumer all payments made by the Consumer, including the costs of delivery of the Goods. The Seller shall return the payment using the same payment method as used by the Consumer, unless the Consumer agrees to a different method of return, and this method shall not entail any costs for the Consumer. The Seller may withhold the reimbursement of the payments received from the Client until the moment of receipt of the item back or delivery by the Client of proof of its return, whichever is earlier, unless the Seller has proposed that they will collect the item from the Client himself.
If the Consumer has chosen the method of delivering the Goods other than the cheapest regular delivery method offered by the Seller, the Seller shall not be obliged to reimburse the Consumer any additional costs incurred by the Consumer.
The Client shall only bear the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.
The delivery of the Goods shall be limited to all countries of the European Union and shall be made to the address indicated by the Client in the course of placing the Order.
The Client may choose the following forms of delivery of the ordered Goods:
via courier company,
collection in person at the Seller’s collection point.
The Seller shall inform the Client of the number of Working Days needed to fulfill+ the Order and its delivery on the Shop’s websites in the description of the Goods, as well as the amount of fees for the delivery of the Goods.
The date of delivery and fulfillment of the Order is calculated on Working Days in accordance with point VII sub-point 2.
The Seller shall, in accordance with the Client's wishes, supply together with the Goods the receipt or a VAT invoice covering the Goods supplied.
If a different delivery period is foreseen for the goods covered by the Order, the longest period is applicable for the whole Order.